Terms of service

Overview

This store is operated by FIXED FORM LLC, trading as FixedForm. These terms apply to purchases and use of our Canadian storefront, together with our Return and Refund Policy, Shipping Policy, and Privacy Policy.

Orders and Payment

Please provide accurate contact, billing, and delivery details. Product prices, transaction currency, applicable taxes, and any shipping charges are displayed before payment. Refer to the currency shown at checkout.

We may contact you to verify order details or investigate suspected unauthorized activity. If we cannot fulfil an order, we will notify you and refund any payment collected for the unfulfilled portion.

Product Information

We aim to describe products, sizing, materials, and included items accurately. If a product materially differs from its description, contact us so that we can resolve the issue.

Knee braces provide support; individual fit, comfort, and results vary. Website content does not replace advice from a qualified healthcare professional. Follow the product instructions and seek professional advice if you are unsure whether the product is appropriate for you.

Shipping, Returns, and Cancellation

Shipping estimates, return eligibility, our 60-day guarantee, and cancellation procedures are described in the corresponding policies. Please review them before ordering.

Payment Questions and Disputes

If you do not recognize a payment or have a problem with an order, please contact support@fixedform-canada.com so that we can investigate. This request does not restrict your right to contact your bank, payment provider, or a consumer protection authority.

We may provide relevant order, payment, delivery, correspondence, and refund records to payment providers to respond to a dispute, as permitted by applicable law and our Privacy Policy.

Acceptable Use and Intellectual Property

Do not use the store for unlawful activities, submit false information, or interfere with its operation. Store content and branding are protected by applicable intellectual property laws.

Applicable Law and Consumer Rights

These terms are subject to applicable Canadian law. Nothing in these terms excludes mandatory protections, statutory warranties, or remedies available under the laws that apply to your purchase.

Updates

We may update these terms for future purchases. Updates do not retrospectively remove rights or promises applicable to an existing order.

Contact

FIXED FORM LLC
220 Yonge St, Toronto, ON M5B 2H1, Canada
support@fixedform-canada.com
+1 (601) 298-4674